We want buying Pulse Edit to be risk-free. Every purchase comes with a 14-day money-back guarantee, no questions asked — anywhere in the world. If you are a consumer in the EU, you also have a statutory right of withdrawal, and we honor it in full. This page explains both, and gives you a simple electronic way to use them.
The short version
- 14 days from your purchase to change your mind — for any reason.
- We refund the full amount to your original payment method.
- You keep your license keys even after a refund — goodwill, standing policy since 15 May 2026.
- No call, no PEC, no printed form. Use the button below or just email us.
Withdraw or request a refund
Fill in what you remember and press the button. It opens a pre-written withdrawal notice in your email app, addressed to us — you only have to hit send. This is the electronic withdrawal function under Art. 54-bis of the Italian Consumer Code.
What happens next
We confirm your withdrawal by email and refund the full amount to your original payment method, normally within a few days and at most within 14 days of receiving your notice. There is nothing to return — Pulse Edit is software — and we do not deactivate your license keys after a refund.
If you are on the monthly subscription, refunding a payment does not stop the next one. Cancel the subscription too, in one click, from the customer portal: enter your email, open the link Stripe sends you, and press Cancel. You keep access until the end of the month you have already paid for. If you'd rather we did it for you, write to support@pulseedit.com and we will.
Digital products and the 14-day window
Pulse Edit is downloadable software, delivered immediately after purchase. Under EU law a trader may ask digital buyers to waive their withdrawal right the moment the download begins. We choose not to. You get the full 14-day window regardless, and the period stays 14 days because we give you clear pre-purchase information and this withdrawal function — we don't bury it or make you jump through hoops.
Model withdrawal form
You can also copy the standard EU model form below and send it to support@pulseedit.com. Using the button above does the same thing automatically.
Legal basis
For EU consumers, the right of withdrawal is granted by Directive 2011/83/EU. The electronic withdrawal function is required by Art. 54-bis of the Italian Consumer Code (Codice del Consumo), introduced by Legislative Decree no. 209/2025 transposing Directive (EU) 2023/2673, in force from 19 June 2026. Standard consumer-law exceptions under Art. 59 of the Consumer Code still apply, but we honor the 14-day window for everyone regardless.
If you'd rather not contact us directly, EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. See also our Terms of Service.
Contact
Email: support@pulseedit.com
Operator: AB Tools / Abramo Benedetti, Italy