We want buying Pulse Edit to be risk-free. Every purchase comes with a 14-day money-back guarantee, no questions asked — anywhere in the world. If you are a consumer in the EU, you also have a statutory right of withdrawal, and we honor it in full. This page explains both, and gives you a simple electronic way to use them.
The short version
- 14 days from your purchase to change your mind — for any reason.
- We refund the full amount to your original payment method.
- You keep your license keys even after a refund — goodwill, standing policy since 15 May 2026.
- No call, no PEC, no printed form. Use the button below or just email us.
Withdraw or request a refund
Fill in what you remember and press the button. It opens a pre-written withdrawal notice in your email app, addressed to us — you only have to hit send. This is the electronic withdrawal function under Art. 54-bis of the Italian Consumer Code.
What happens next
We confirm your withdrawal by email and refund the full amount to your original payment method, normally within a few days and at most within 14 days of receiving your notice. There is nothing to return — Pulse Edit is software — and we do not deactivate your license keys after a refund.
Digital products and the 14-day window
Pulse Edit is downloadable software, delivered immediately after purchase. Under EU law a trader may ask digital buyers to waive their withdrawal right the moment the download begins. We choose not to. You get the full 14-day window regardless, and the period stays 14 days because we give you clear pre-purchase information and this withdrawal function — we don't bury it or make you jump through hoops.
Model withdrawal form
You can also copy the standard EU model form below and send it to support@pulseedit.com. Using the button above does the same thing automatically.
Legal basis
For EU consumers, the right of withdrawal is granted by Directive 2011/83/EU. The electronic withdrawal function is required by Art. 54-bis of the Italian Consumer Code (Codice del Consumo), introduced by Legislative Decree no. 209/2025 transposing Directive (EU) 2023/2673, in force from 19 June 2026. Standard consumer-law exceptions under Art. 59 of the Consumer Code still apply, but we honor the 14-day window for everyone regardless.
If you'd rather not contact us directly, EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. See also our Terms of Service.
Contact
Email: support@pulseedit.com
Operator: AB Tools / Abramo Benedetti, Italy