We want buying Pulse Edit to be risk-free. Every purchase comes with a 14-day money-back guarantee, no questions asked — anywhere in the world. If you are a consumer in the EU, you also have a statutory right of withdrawal, and we honor it in full. This page explains both, and gives you a simple electronic way to use them.
The short version
- 14 days from your purchase to change your mind — for any reason.
- We refund the full amount to your original payment method.
- After a full refund your license keys keep working for 14 more days — never beyond the period you had already paid for — and then they stop. A partial refund below half the price leaves your license untouched.
- You don’t need to call, send a PEC or print anything. Use the button below or just email us.
Instant withdrawal — subscriptions
Bought a Pulse subscription in the last 14 days? Enter the email you used at checkout. We send you a secure link: open it, press Confirm, and the full refund and the cancellation happen right away — no need to wait for us. The link expires after 24 hours.
Withdraw or request a refund by email
Works for every purchase. Fill in what you remember and press the button. It opens a pre-written withdrawal notice in your email app, addressed to us — you only have to hit send. If nothing opens, your browser has no email app configured: copy the model form below and send it to support@pulseedit.com from any email account. Your withdrawal takes effect on the day you send it, whichever way you send it, and we confirm receipt in writing with the date and time we received it.
What happens next
We confirm your withdrawal by email and refund the full amount to your original payment method, normally within a few days and at most within 14 days of receiving your notice. There is nothing to return — Pulse Edit is software — and your license keys keep working for 14 days after the refund, never beyond the period you had already paid for, before they stop. A chargeback suspends them immediately.
If you use the instant withdrawal link, your subscription is canceled for you automatically. If you withdraw by email instead, refunding a payment does not stop the next one: cancel the subscription too, in one click, from the customer portal: enter your email, open the link Stripe sends you, and press Cancel. You keep access until the end of the month you have already paid for. If you'd rather we did it for you, write to support@pulseedit.com and we will.
Digital products and the 14-day window
Pulse Edit is downloadable software, delivered immediately after purchase. Under EU law a trader may ask digital buyers to waive their withdrawal right the moment the download begins. We choose not to. You get the full 14-day window regardless, and the period stays 14 days because we give you clear pre-purchase information and this withdrawal function — we don't bury it or make you jump through hoops.
Model withdrawal form
You can also copy the standard EU model form below and send it to support@pulseedit.com. Using the button above does the same thing automatically.
Legal basis
For EU consumers, the right of withdrawal is granted by Directive 2011/83/EU. An electronic withdrawal function for distance contracts concluded online applies in the EU from 19 June 2026 under Directive (EU) 2023/2673; we provide the form below and are completing its alignment. Standard consumer-law exceptions under Art. 59 of the Consumer Code still apply, but we honor the 14-day window for everyone regardless.
If you'd rather not contact us directly, EU consumers can get free help from the European Consumer Centre network (ECC-Net) — in Italy, ecc-netitalia.it. The EU ODR platform closed in 2025 and is no longer available. See also our Terms of Service.
Contact
Email: support@pulseedit.com
Phone: +39 347 340 6785
Operator: AB Tools / Abramo Benedetti, Italy — full registered address in our Privacy Policy